Rakun DojoSupport & Safety
An official public support and privacy email has not yet been supplied. Do not trust unsolicited direct messages claiming to be Rakun Dojo support.
Before asking for help
- Check that the address is rakun.franklinvesting.com.
- Refresh the page and reconnect the same wallet on Shido chain ID 9008.
- Record the time, screen, action, and non-sensitive error text.
- Never include a seed phrase, private key, wallet password, or full session token.
Wallet safety
Support will never ask you to transfer tokens to verify an account or to share recovery credentials. Token purchases and burns are disabled in the current release.
Incident status
There is not yet a public status page. The release checklist requires a named support channel and incident-notice process before launch is considered complete.
Self-service
Signed-in players can use the in-game support export to gather gameplay diagnostics. Review the export before sharing it because wallet addresses and gameplay history may be included.